Chauffeur Service Verona - Privacy Policy

This Privacy Policy explains the policies of www.bestncc.it regarding the collection, use, disclosure, and protection of personal data we collect when you access www.bestncc.it (the "Service"). This Privacy Policy defines and describes your privacy rights and how you are protected under applicable privacy laws.

By using our Service, you consent to the collection and use of your personal data in accordance with this Privacy Policy. Please do not access or use our Service if you do not consent to the collection and use of your information as described in this Privacy Policy.

What information we collect, for what purposes and on what legal basis

The definitions of the legal bases used below are to be understood as follows:

• Legitimate interest: the interest of the Company or a third party, provided that your interests or your fundamental rights and freedoms do not override it, and such use of your personal data is balanced against your rights and freedoms.
• Performance of a contract: processing of your personal data necessary for the performance of a contract to which you are a party or for the taking of pre-contractual measures at your request.
• Legal obligations: processing of your personal data necessary to comply with legal or regulatory obligations to which we are subject.
• Consent: your consent means any freely given, specific, informed and unambiguous indication of your wishes by which, through a statement or a clear affirmative action, you agree to the processing of your personal data. We may request your consent for processing when we have no other legal basis.

Usage data

What we collect: Information on how users interact with our website or application, including pages visited, time spent, click paths and browser details.
Purpose: Analyse user behaviour, optimise performance and improve the user experience.
Retention period: 30 days
Legal basis: Consent

Personally identifiable information

What we collect: First and last name, Email address, Mobile number, Social media profiles, Date of birth
Purpose: Manage user accounts, ensure secure access and provide personalised content.
Retention period: 30 days
Legal basis: Consent

Contact information

What we collect: Home address, Work address, Postal address
Purpose: Ensure the correct delivery of the service and support account-related communications.
Retention period: 30 days
Legal basis: Consent

Geolocation data

What we collect: Geolocation (GPS coordinates, IP-based location)
Purpose: Personalise experiences and services based on your location.
Retention period: 30 days
Legal basis: Consent

Preferences and behavioural data

What we collect: History of interactions with products or content
Purpose: Personalise recommendations, advertisements and content.
Retention period: 30 days
Legal basis: Consent

User-generated content

What we collect: Comments, reviews and ratings
Purpose: Foster user engagement and display feedback.
Retention period: 30 days
Legal basis: Consent

We collect information you provide to us directly when you:

• Fill in any form
• Use our Services
• Correspond with us
• Speak with a member of the customer support team
• Contact us for any other reason

Requirements for the provision of personal data

In some cases, the provision of personal data is a legal or contractual requirement, or a requirement necessary to enter into a contract.

How we use your information

BEST NCC Verona may disclose your personal data to recipients in the following categories:

• With your consent. BEST NCC Verona will share your information for any purpose with your explicit consent.

We do not transfer personal data to any third country outside the European Economic Area (EEA).

Data subject rights

You have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete information.
• Right to erasure (right to be forgotten): Under certain conditions, you may request the deletion of your personal data.
• Right to restriction of processing: You may request that the processing of your personal data be restricted in specific circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another data controller.
• Right to object: In certain cases, you may object to the processing of your personal data.
• Right to be informed: You have the right to receive clear, transparent and easily understandable information about how we process your personal data.

Withdrawal of consent:

In accordance with Article 13(2)(c) of the GDPR, you have the right to withdraw your consent to the processing of your personal data at any time. As a visitor to this website, you can easily adjust or withdraw your consent directly via the consent banner on the site. Alternatively, if you prefer, you may contact the website operator using the contact details provided in this privacy policy. Please note that withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

To exercise these rights, please contact us at info@bestncc.it.

We will fulfil your rights only after receiving your written request to exercise a specific right listed above and only after verifying the validity of your identity.

Your requests will be fulfilled, or fulfilment will be refused with the reasons for such refusal specified, within one month of the date the request is submitted in accordance with our internal rules and the GDPR. This deadline may be extended by a further two months if the request concerns a large volume of personal data or other requests being examined simultaneously. We will inform you of such an extension within one month of receiving the request, stating the reasons for the delay. We will provide you with a response in the manner of your choosing.

We may refuse to fulfil your request if the exceptions and/or limitations to the exercise of data subjects' rights provided for by the GDPR apply and/or if your request is manifestly unfounded or excessive. If we refuse to fulfil your request, we will provide you with the reasons for such refusal in writing.

Right to lodge a complaint with a competent supervisory authority

You have the right to lodge a complaint with a competent supervisory authority if you believe that your personal data is being processed in a manner that violates your rights and legitimate interests established by applicable legislation. You may file a complaint in accordance with the procedures established by the Italian Data Protection Authority (Garante per la protezione dei dati personali), available at the following link: http://www.garanteprivacy.it/.

Please note that, while no technological system is completely secure, we implement adequate security measures to minimise the risk of unauthorised access to or misuse of your personal information.

Security

Please note that, while no technological system is completely secure, we implement adequate security measures to minimise the risks of unauthorised access to or misuse of your personal information.

• We and our third-party service providers who may be involved in processing personal data on our behalf (for the purposes indicated above) are contractually obliged to respect the confidentiality of personal data.
• We apply reasonable security practices and procedures to help protect the confidentiality and security of your information, including any non-public personal information. We protect your information using reasonable physical, technical and administrative security measures, including limiting access to your information to employees who genuinely need it.

Changes to this policy

We regularly review this Privacy Policy and reserve the right to amend it at any time in accordance with applicable laws and regulations. Any changes will take effect immediately upon publication on our Website.

We encourage you to periodically review this Privacy Policy to stay informed of any changes.

Contact us

For any questions, please contact us through the following methods:

• Name: BEST NCC Verona
• Address: Based in Verona
• Email: info@bestncc.it
• Website: www.bestncc.it
• Phone: 3406490836